Q.  What does the rental rate include?
A.  Full facility rental includes exclusive rental of the lobby floor meeting space including the Ballroom, the Club Room, the Garden Room and the Kitchen and Kitchenette. Rental of the Club Room, Garden Room, or Ballroom individually may or not include use of the Kitchen and the Kitchenette. Included in the rental rate are the use of Community House owned tables, chairs and a dance floor.

Q.  How long do I have the room(s)?
A.  Full Facility rental – 8 AM to Midnight (Monday thru Saturday), 1 PM – 10 PM (Sunday). Individual room rentals are based on time blocks. See rate schedule for more information.

Q.  What about catering services?
A.  Any caterer engaged by the client must be chosen from our Preferred Caterer List. You are not permitted to bring in your own caterer or food. All food must be provided by one of the caterers on our Preferred Caterer List. These caterers have provided us with proof of required insurance and are knowledgeable as to our rules and regulations regarding time of entry, cleanup, trash removal and rental deliveries. Caterers are responsible for thoroughly cleaning the kitchen.

Q.  Can I get my caterer on the current list?
A.  Once an approved list has been released for the year, additional caterers cannot be added. If a caterer wishes to be added to the following year’s list, please contact us at (856)235-0326, extension 100.

Q.  Do you have menus/prices for the caterers?
A.  All pricing is worked out between the client and the caterer based on the event you are holding.

Q.  What is the alcohol policy?
A.  Alcohol is permitted but only a TIPS-certified bartender arranged through the caterer can tend the bar. All non-profit fundraising events will require a special one-day license, obtained through Moorestown Township. Alcohol is limited to five hours of serving.

Q.  What entertainment vendors are permitted?
A.  You can use the entertainment of your choice; however, they must have the proper insurance.

Q.  What is the minimum/maximum capacity?
A.  There is no minimum capacity. The maximum dining seating is 200 for the Ballroom, 64 for the Club Room and 40 for the Garden Room.

Q.  What is required for a deposit and when is it due?
A.  A 50% deposit is due at the signing of the contract.

Q.  Can I put a hold on a date?
A.  A date can be held for one week from when you request the hold. After a week, a deposit is required. If we do not hear from you, the hold will be lifted.

Q.  When is final payment due?
A.  Final payment is due 10 days prior to your event.

Q.  What is the security deposit?
A.  The security deposit is a separate check in the amount of $250.00 due 10 days prior to the event. The check is held in case of any damages to the room(s) or equipment. The check will be returned to you within two weeks after the event as long as no damage has occurred.

Q.  What is the cancellation policy?
A.  All cancellations must be received in writing. All deposits and monies put down for the event will be forfeited, unless the date is rebooked. A refund will be issued once monies from the new event are received.

Q.  What if I need to reschedule my event?
A.  All deposits from the original date can be used on another open date. The date must be in a one-year window of the original date. A new contract with updated information will be issued. If the new date is in a new calendar year, the new rate will apply.

Q.  What decorations can I use?
A.  All decorations or displays shall be subject to the prior approval by the Community House and coordinated between the client and the caterer. Under no circumstances can tape, thumbtacks, or staples be used on the walls. Glitter, confetti, sparkle dust or any similar small substances may not be used in decorating. Candles must be in glass containers and the flames must be contained within the glass. Votive candles or hurricane glass candleholders are permitted. Guests may not throw rice, birdseed, rose petals, glitter, confetti, or any other similar substances inside the Community House or on our terrace or walkways. Such substances are dangerous and can cause people to slip on our tile, wood and stone floors.

Q.  Who is responsible for clean up?
A.  The client and/or caterer are responsible for the removal of all decorations and personal belongings on the day of the event. The caterer is responsible for returning the room(s) to their pre-event condition as well as kitchen clean-up and trash disposal.

Q.  Do you have AV equipment?
A.  Yes. The Ballroom features a video projection system and a sound system with wireless microphones and CD and DVD players. Each room has a built in projection screen, and a portable video projector is also available. Wireless internet service is available in all rooms.

Q.  Do you have easels?
A.  Yes, four.

Q.  Do I need an appointment to see the room and get more information?
A.  No appointment is necessary. For the best time to see our rooms, call ahead of time to make sure there is no event going on that would prevent you from seeing the full facility. The rooms can be viewed during normal business hours.

Q.  Are the Community House meeting rooms handicapped accessible?
A.  Yes.